You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
For Hair Accessories, the Product must be unused and new condition in order for it to be returned. ALL ITEMS ON SALE ARE FINAL.
For Hair Extensions and Extra Hair Pieces, no exchanges if you guessed on a hair color number to match your color. We have ways made for the customer to get their hair color matched by our professionals. On that note, if your hair was matched by our professional and is still not the correct color, then and only then will an EXCHANGE be granted; NO RETURNS ON HAIR EXTENSIONS.
We reserve the right to deny a return/exchange if the item in question does not meet our standards. No Returns/Exchanges on Sale Items, Special Orders, or Discounted items. No Price Adjusting or Price Matching will be done.
If you need to return an item or have any questions/concerns, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Currently we are unable to ship internationally. We are working however to get that solved and soon enough we will be able to ship internationally.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are Price-Based.
$0.00 - $49.99 = $5.00 shipping
$50.00 + = Free Shipping
Contact Us with any questions/concerns.